The Division can conduct investigations into the activities of escrow agencies, escrow agents, mortgage companies, mortgage loan originators, mortgage servicers and covered service (loan modification) providers licensed or required to be licensed by the Division. If you have a dispute with one of our licensees and are unable to resolve the issue, you are encouraged to file a
complaint with the Division. If you suspect that you have been a victim of an unlicensed business or person who does not have a license to conduct business in Nevada, you are encouraged to file a
complaint with the division.
Please use one of the Complaint Forms below. The online form is preferred, however you may mail, email or fax the printable form. All supporting documents may be submitted by mail, fax, or email.
Online:The Online Complaint Form must be submitted online; supporting documents for this form must be emailed according to the instructions on the receipt sent after submission.
Email: Use the printable form, all text may be entered in the form before saving the document. The saved complaint form should be attached to an email with all related documentation detailing and supporting the complaint. The Subject line should read Compliance Investigation Unit. Email the form and all documentation to MLDInfo@mld.nv.gov
Postal Mail: Use the printable form, all text may be entered in the form before printing. The form and all related documentation detailing and supporting the complaint should be submitted to the Division at:
Division of Mortgage Lending
ATT: Compliance Investigation Unit
3300 West Sahara Avenue, Suite 285
Las Vegas, Nevada 89102
FAX: Use the printable form, all text may be entered in the form before printing. The form and all related documentation detailing and supporting the complaint should be faxed to the Division at: (702) 486-0785 The Subject line should read ATT: Compliance Investigation Unit.
Who to Contact Regarding a Complaint not Regulated by the Division:
If your complaint is against a person or entity that is not regulated by the Division, such as a state or national bank, or a credit union, the following list of state and federal regulatory agencies may be able to provide assistance:
State Chartered Bank or Credit Union
State of Nevada Financial Institutions Division
702-486-4120
http://fid.nv.gov/Resources/Resources
National or Federal Savings Bank
Comptroller of the Currency
Consumer Assistance Group
1-800-613-6743
Comptroller of the Currency Consumer Assistance Group
Consumer Financial Protection Bureau (CFPB)
1-855-411-2372
Consumer Financial Protection Bureau (CFPB)
Federal Credit Union
National Credit Union Administration (NCUA)
1-800-755-1030
National Credit Union Administration (NCUA)