How to File a Complaint


The Division can conduct investigations into the activities of escrow agencies, escrow agents, mortgage brokers, mortgage bankers, mortgage agents, mortgage servicers and covered service (loan modification) providers licensed or required to be licensed by the Division.  If you have a dispute with one of our licensees that you are unable to resolve, you are encouraged to file a complaint form with the Division.  If you suspect that you have been a victim of an unlicensed business or person that does not have a license to conduct business in Nevada, you are encouraged to file a complaint form with the division.

    The complaint form and all related documentation detailing and supporting the complaint should be submitted to the Division by mail, facsimile, or electronic mail to the attention of the Compliance Investigation Unit at:

      Street Address :

      7220 Bermuda Road, Suite A

      Las Vegas, Nevada 89119

        Fascimile:

        (702) 486-0785

          Electronic Mail:

          MLDInfo@MLD.NV.GOV

            Who to Contact Regarding a Complaint not Regulated by the Division:

            If your complaint is against a person or entity that is not regulated by the Division, such as a state or national bank, or a credit union, the following list of state and federal regulatory agencies may be able to provide assistance:

              State Chartered Bank or Credit Union  

              Financial Institutions Division

              702-486-4120

              http://fid.state.nv.us/complaints.htm  


                National or Federal Savings Bank  

                Comptroller of the Currency

                Consumer Assistance Group

                1-800-613-6743

                http://www.occ.treas.gov/customer.htm

                  Consumer Financial Protection Bureau

                  1-855-411-2372

                  www.consumerfinance.gov/complaint

                     

                    Federal Credit Union

                    National Credit Union Administration (NCUA)

                    1-800-755-1030

                    www.ncua.gov